WORK SCHEDULE: Days/Nights (Mon-Fri: 7AM – 3:30PM or 3PM – 11:30PM; with weekend and holiday rotation)
WORK TYPE: Full Time (1.0 FTE)
The Patient Access Representative facilitates a welcome and easy access to the facility and is responsible for establishing an encounter for any patient who meets the guidelines for hospital service. The PAR ensures that all data entry is accurate, including demographic and financial information for each account. The PAR has numerous procedural requirements, including data elements, insurance verification, and authorization for services; collections for all patient portions; and balancing of cash at shift end. The PAR communicates directly with patients and families, physicians, nurses, insurance companies, and third-party payers. This position requires critical thinking skills, ability to work in high-stress situations, professional appearance, behavior, good communication skills, dependability, flexibility, and teamwork. This Revenue Cycle PAR will be cross trained to be assigned in the various areas – Central registration, Admissions, and Emergency Department.
COMPETENCIES AND SKILLS:
Completes Epic ADT Patient Placement functions if assigned.
Must act in accordance to disaster preparedness plan/actual disaster protocol. Utilize the VOLO in conjunction with the Paging System for disaster codes. Utilize the Paging System for calling codes, alerts, fire alarms, etc. as directed. Participate in HazMat.
Demonstrates competence in oral, written, and electronic communication skills.
Must maintain confidentiality.
Demonstrates intermediate office skills.
Demonstrates competence in customer service skills.
Requires critical thinking skills.
Demonstrates the ability to work in high-stress situations.
Must be assertive. Shows initiative in confirming patient demographic and health insurance information with each patient.
Internal Number: 54795
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.