As the Customer Service Collection Representative, you will:
·Serve as a primary source for customer service assistance and ensuring customer satisfaction
·Handle a high volume of incoming customer service calls in a call-center environment
·Demonstrate a positive demeanor, good verbal and written communication skills, and must be professional in both appearance and approach
·Perform duties in the patient accounting systems
We’re seeking an interpersonal, detail-oriented individual who:
Has a minimum one year in a medical customer service call center environment preferably in a hospital business office setting
Able to prioritize assignments and multi-task in an accurate and prompt manner
Able to demonstrate analytical skill to identify, evaluate and resolve patient billing concerns
Knowledge of hospital billing, reimbursement, contracts, and write offs, and ability to determine patient liability and overpayment amounts
Extensive telephone experience and experience dealing with the public
Collection experience, preferably working knowledge of Medical billing and knowledge of collection techniques and collection law, specifically knowledge and adherence procedures of the Rosenthal Act, so as to project a professional image for the Medical Center and make legally acceptable payment arrangements and demands with/or for our patients
Bilingual Spanish/English, preferred
UCLA is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
At UCLA Health, you can help heal humankind, one patient at a time by improving health, alleviating suffering and delivering acts of kindness. As you do, you’ll achieve great things in your life and your career. We’re a world-class health organization with four hospitals consistently recognized among the nation’s very best as well as an internationally-renowned medical school, primary and specialty care clinics and much more. Within our dynamic, innovative and growing organization, you’ll find exceptional opportunities to make the most of your abilities in a supportive, empowering and inclusive environment. If you embrace our values of Integrity, Compassion, Respect, Teamwork, Excellence and Discovery we invite you to see all you can accomplish at UCLA Health.